General Terms and Conditions
Article 1: Preamble
These terms of sale are agreed upon, on the one hand, by TEVIOS SRL, whose registered office is located at 41 Boulevard de l’Est, 7800 Ath, Belgium, registered with the Crossroads Bank for Enterprises under number 0557987352, hereinafter referred to as “the seller,” and, on the other hand, by any individual or legal entity with a VAT number and/or company registration number wishing to make a purchase through the seller’s website, hereinafter referred to as “the buyer.”
Article 2: Purpose
These terms of sale aim to define the contractual relationship between the seller and the buyer, as well as the conditions applicable to any purchase made through the seller’s website. The seller exclusively sells to professionals. The purchase of a product or service through this site implies the buyer’s unreserved acceptance of these terms of sale. These terms will prevail over any other general or special conditions not expressly agreed upon by the seller. The seller reserves the right to modify these terms at any time. In such a case, the applicable conditions will be those in effect on the date of the order by the buyer.
Article 3: Characteristics of the Goods and Services Offered
The products and services offered are those listed in the catalog published on the seller’s website. Each product is accompanied by a description provided by the supplier. The catalog photographs are as accurate as possible but may not guarantee perfect similarity with the offered product, particularly concerning colors.
These products and services are offered subject to availability. If, despite efforts, some or all items are unavailable, the seller will inform the buyer via email as soon as possible and offer the buyer the choice between waiting or canceling the unavailable items without any charges. The available items will be delivered as normal.
Article 4: Pricing
The prices of products and services displayed on the website are in euros, excluding VAT (taxes not included). The seller reserves the right to change prices at any time. However, the applicable prices will be those in effect at the time of the order confirmation. Unless otherwise stated, the indicated prices include transport and delivery fees, provided they occur within the geographic areas specified below.
Article 5: Geographic Areas
Online sales of the products and services presented on the seller’s website are reserved for buyers residing in Mainland France, with deliveries required within these geographic areas.
Article 6: Orders
The buyer who wishes to purchase a product or service must:
- Complete the identification form by providing all requested contact details;
- Fill in the online order form with all references of the selected products or services;
- Validate the order after reviewing it;
- Make the payment under the specified conditions;
- Confirm the order and payment.
Order confirmation entails acceptance of these terms of sale, acknowledgment of having full knowledge of them, and the waiver of any own purchase conditions or other terms. All provided data and the recorded confirmation will serve as proof of the transaction. The confirmation will be considered as a signature and acceptance of the operations carried out. The seller will send an email confirmation of the recorded order.
Article 7: Withdrawal Right – Cancellation Policy
The sale is exclusively for B2B and is considered firm and final; no withdrawal right may be claimed.
Article 8: Payment Terms
Payment is made by bank transfer, credit card, Carte Bleue, PayPal, Visa, or Mastercard. The ordered items remain the exclusive property of TEVIOS SRL until the full payment of the order by the buyer.
Article 9: Deliveries
Deliveries are made to the address specified on the order form, which must be within the agreed geographic area. Delivery times are given for information purposes only; if delivery exceeds thirty days from the order date, the sale contract may be canceled, and the buyer will be refunded.
Deliveries are made by express courier; UPS or equivalent.
The average delivery time is 10 days.
Article 10: Warranty
TEVIOS SRL – 41 Boulevard de l’Est, 7800 Ath, Belgium – VAT BE0557987352
The warranty on parts and labor is 12 months from the delivery date of the product.
Any conformity defect noticed by the buyer must be reported as soon as possible to the seller in detail by registered letter or email (within 7 calendar days). This warranty only covers conformity defects existing at the time of delivery. Defects or damages due to improper use, such as water damage, oxidation, drops, or shocks, negligence, and wear, are not covered. Similarly, repairs carried out by technicians not authorized by the supplier will void the warranty. The invoice or delivery note serves as a warranty certificate and must be kept by the buyer.
Article 11: Liability
The seller, in the online sales process, is only bound by an obligation of means; its liability cannot be held for any damage resulting from the use of the Internet, such as loss of data, intrusion, virus, service interruption, or other involuntary problems. The data presented on the site is provided in good faith. Links to manufacturer and/or partner sites are provided for informational purposes. The seller is not responsible for information from these sites.
Article 12: Intellectual Property
All elements of the seller’s website remain the intellectual and exclusive property of the seller. No one is authorized to reproduce, exploit, redistribute, or use in any way, even partially, any elements of the site, whether software, visual, or audio. Any simple or hypertext link is strictly prohibited without the seller’s prior express written consent.
Article 13: Personal Data
All personal data required for processing an order is stored by the seller or its collaborators and may be transmitted to companies with which the seller – or its suppliers – collaborates when such communication is necessary for processing the order.
The user also authorizes the seller to use this data to compile statistics to improve its website, goods, and services.
This information may also be used to allow the distribution, by any means of communication, of information related to the seller’s commercial activities to its customers.
The seller will retain personal data to facilitate future orders.
The seller undertakes not to disclose the information it holds to any other company or business. Stored data can be requested and corrected at any time upon simple request.
Article 14: Proof
The parties accept electronic evidence (e.g., email, IT backups) within their relationships.
Article 15: Dispute Resolution
These online sales terms are governed by Belgian law. In case of dispute, the courts of the seller’s registered office will have jurisdiction, unless public policy provisions dictate otherwise.
TEVIOS SRL – 41 Boulevard de l’Est, 7800 Ath, Belgium
Intra-community VAT / Company / EORI Number: BE0557987352